********** account

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You are currently being assisted by Thobeka Zungu

9:37:06 AM) Thobeka> Thank you for contacting Telkom, you are chatting to Thobeka. how may I assist you? 9:37:55 AM) (u'Ronny Walkinshaw',)> Hello, You guy open a ********** account on my name 9:39:18 AM) Thobeka> Thank you for your enquiry Ronny, kindly elaborate your query. further. 9:39:29 AM) (u'Ronny Walkinshaw',)> I want the application that was used to open this account and the fica proof you acquired for the person that signed for it. 9:40:42 AM) (u'Ronny Walkinshaw',)> I didn't open a mobile account yet I have had a debt order run off my account 9:43:48 AM) Thobeka> Thank you, kindly note that we cannot provide you with that information on our side. I can assist to check if the account is under mobile or fixedliine account.. 9:45:00 AM) Thobeka> Kindly provide me with the following information. 1. Please verify your full names 2. Please confirm your ID number 3. Please confirm your email address 4. Which bank does Telkom debit you from 5. Contact number 9:45:02 AM) (u'Ronny Walkinshaw',)> it on my name, on my Telkom profile. Therefore in order to proof it is *****, you need to confirm the details

9:47:07 AM) Thobeka> Thank you. kindly hold while I check the account. 9:50:11 AM) Thobeka> Please continue to hold my system, is responding a bit slow. 9:50:18 AM) (u'Ronny Walkinshaw',)> Thanks 9:55:43 AMThobeka: Thank you for your patience Ronald , kindly note that on the system it shows that you have 2 lines --------- and ----------. they were both activated on the 02 Sep 20.

9:56:15 AM You: Yes and both are **********

9:56:16 AMThobeka: Please advise have you ever made a contract application recently?

9:57:10 AM You: I have not app**** this year

9:58:18 AMThobeka: Thank you, please advise did you suspend this 2 lines?

9:58:30 AM You: I didn't sign for any applications, that is why I want the application forms that was used.

9:59:07 AM You: Yes I didn't cause it was not me that opened the account, I even tried to blacklist the account

9:59:14 AMThobeka: Kindly be advised that I would need to escalate your query to the *****s departments for investigation. In order for me to do so, I would need the following documents: 1. Certified copy of ID Book 2. Affidavit from the police station stating that you’ve never app**** for any service(s) with Telkom. 3. Bank statements as proof of all the deductions made by Telkom. 4. Proof of residence

9:59:45 AMThobeka: Please the following documents to my email address ***

9:59:53 AMThobeka: We sincerely apologize for the inconvenience caused.

10:00:46 AM You: Its ***** and Telkom just opens accounts without verification of the person.

10:01:12 AM You: Now I have to do all this to fix your mess

10:01:59 AMThobeka: Unfortunately those are the documents required for me to escalate.

10:02:38 AM You: Im requesting the contract that was sign,

10:02:57 AM You: So I can also take this further

10:03:20 AMThobeka: As advised above we do not have that on our end that is why I need to escalte to ***** department.

10:03:54 AM You: So you saying that any one can just open accounts on any name

10:06:31 AMThobeka: Ronny, am saying we do not have your contract copy on our end. this matter need to be escalated to ***** department where they deal with cases like this. We sincerely apologize for the inconvenience caused again but I cannot get you a copy.

10:07:35 AM You: The fact is that Telkom can't provide me with any details regarding any of the information on the application form

10:08:15 AM You: I will go to the police station to get the stuff then send it through

10:08:41 AMThobeka: Thank you. is there anything else you need assistance with Ronny?

10:09:05 AM You: You can't assist me right now so no