********** Account Application

So now Telekom is making ********** account applications. I called them to advise that I did not make an apication and would like it canceled. Only to have multiple agents be rude, drop the call or tell me it is a system generated error but refuse to state that in writing. I know about their history and refusing to rectify errors but I will not stand for them causing havoc to my financial status. They refuse to escalate to a manager or acknowledge the error in writing even though I do not and never have had an account with them.