********** account and lack of service

I reported to Telkom that somebody opened an account **********ly in my name and requested they stop the post paid cellphone service to them as it wasn't me. I opened a case last year and supp**** all the documents to prove that it was not me but nothing happened. They kept deducting varying amounts from my bank account, with one month going up to R14000 for a cell phone bill. I have since have had 3 case numbers with no response, I have been put to the credit bureau and more than a year later I am still fighting the same fight. When trying to stop the debit order, they were changing the amounts from R700, R3000 to R14000 making it impossible for the bank to stop. Eventually I had to close my bank account. This seems like an inside ***** going on.