********** account and debit orders

A fradulent telkom account was opened in my name in November 2020.

I noticed the ***** when a debit order was processed on my account on 21 December 2020 for R1006. I followed your procedure and got an affidavit from the police and cancels the debit order with my bank. I went in store to the Northgate Telkom store in JHB where I submitted bank statements, affidavit and proof of residence to open a case. I was told the account was opened in Cape Town. I live in Johannesburg and obviously due to the pandemic have not traveled to random telkom stores in other provinces to open an account. I was given a ***** case number in December #***3. I was told it would take a few weeks. Come January 20th I’m double debited from telkom for over R2900. I once showing call my bank to cancel the debit as Telkom has now used a new reference and the bank can’t stop the debits when that happens. I call the call center at telkom to get assistance and check on the case but it is still being processed. A week later the same thing as they try to debit again. I go through the same process and phone again to find out the ********** account has not been blocked while under investigation and is still in use. I ask them to flag the account with the collections department to stop debiting me while there is an investigation so I can stop being charged expensive bank fees for this debit order. They agree. That was January 29th. Now once again on February 20th 2021 I am debited R 4284 from telkom on a ********** account I Did not open. I have never had an account with Telkom. No effort has been made to contact me from the ***** department and I will now consider legal and a media action if this is not rectified immediately. I will not have you ruin my name and my credit record for something that I did not do. This is ridiculous. How do they allow such to happen??!