********** account

I was advised that I have an account with telkom but the only thing I have with telkom is a prepaid SIM card. I contacted the institution following the ordeal in August 2020 and have been taken from pillar to post. I had to follow up with them every second week but I still don't have a case number or any proof that someone is looking into this matter.

I have provided the required documents to over three of their support agents including one of their stores but nothing still.

My last follow up was in December but still nothing to date. I was also given several contact numbers but no one was able to assist.

Right now I am stuck with this account which is unknown to me.