********** Account

I do not have any accounts with Telkom. I have recently been debit for around R4000 (5th March). Only to find out there is an account under my name. The ********** account has 4 phones taken out at one go (which is apparently not allowed). I have reported this to Telkom on the 7th and still no one has come back to me. I am in Bryanston and I am told I need to go to Vanderbijl where the account was opened to sort it out. I even went to the police to get an affidavit. They refuse to give me the documents used to verify the account so that I can open a ***** case. In the mean time the phones taken are still operational. They sent me a 33 page invoice for the account. I have been made to feel like a ********. And have received not empathy in this regard.