JL
Jabulile L

1 reviews | Active since Sept 2017

27 Jul 2018, 10:34

********** Account

I am a victim of *****. Karabo Peete who works at Telkom Hatfield Plaza assisted someone to open a contract in my name. The person took an iPhone. I went to the store to enquire about this and also to see the documents that were used to open the contract, Karabo told us that she can't assist, I then asked to see the manager, she said she's not in, I asked to see whoever that was in charge and she then went to call them but the manager refused to come and assist. I then logged a case with Telkom, but they keep debiting ridiculous amounts of money from my account they recently debited R7000 in a space of two days and this will make my other debit orders to bounce. I am frustrated!

0
Replies (2)
Telkom
Telkom's reply29 Jul 2018, 07:42
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

JL
Jabulile L's update16 Aug 2018, 12:59
Reviewer Update
Thank you for the reply Yazied, I have been waiting for feedback. who can I call to check the satus of my case because every time I call customer care I am told that my case has not been assigned to an Investigator and it's been a month now since I have reported this. Is there a line I can call that specifically deals with such cases?