ZM
ZONGEZILE M

1 reviews | Active since Jun 2014

22 Nov 2017, 15:40

********** Account

Telkom is failing to resolve a ********** account against my name. I have reported this over 8 month ago and have only recently received correspondence that I have been handed of to the lawyers. I was under the impression that this has long been resolved as I didn't receive any direct communication regarding the account until recently from the lawyers.

I spent an hour today on the line with different Telkom agents trying o get assistance to no avail. I couldn't find anyone to give me numbers to the ***** department so that I can follow up.

0
Replies (2)
Telkom
Telkom's reply27 Nov 2017, 09:44
Official

Good day ZONGEZILE.

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

ZM
ZONGEZILE M's update27 Nov 2017, 09:57
Reviewer Update
Thank you Moenieb. Kindly advice on when can expect correspondence.