********** account

I received an SMS notifying me that a ridiculous amount of R1 919.50 will be debited from my account on the 25th of October, mind you I only have one subscription of R270. Because I am at work and the nearby store is the one in Clear Water, I went there to query this and the manager of that store, Yvette Joseph, refused to speak to us saying her reason is we did not buy the phone with their store (Branch:3196) and we bought it with a Franchiser and I was never informed that if you buy from a franchiser you can ONLY query with them. Apparently, there is a difference between Telkom direct and Telkom Franchise and that they all function independently from each other, which customer are never made aware of.

Apparently, this staff number "fortuib2" authorized 2 phone using my details without my consent, I did not sign any documents authorising this and no one called to confirm if this is correct. so the first phone,iPhone 7 plus, was authorized on the 20th September 2017 and second phone, Galax note, on the 10th October 2017.

I spoke to the call centre lady by the name Honeez Smith who refused to cancel this other 2 subscriptions saying I first need to go to the police station. I went to the police station and they could not assist with opening a case because I did not have any proof.

I need to understand as to why Telkom has to be so negligent with my account and now I have to run around and trying to fix their mess and while you at it kindly teach this "Yvette Joseph (the so-called store manager" that customer service is very important regardless of where we bought our phones, its Telkom image on the line.

They also refused to cancel my contract with them, I am now going to seek legal advice and I will take further actions.