NM
Nathi M

1 reviews | Active since Apr 2014

17 Sept 2017, 10:20

********** account

In May i realised that my cheque account was bieng debited by an unknown person which after verifying with the bank realised that its Telkom mobile. I stopped those debits, but have since been receiving a string of reminder messages to pay for an overdue account i never had.

I have not entered into a contract of any sort with telkom and tried to call in their call center on 4 August for which i was promised a feedback email on the investigation of the above and have received no email to date. Instead i continuously receive irritating messages of non payment with a reference ********** 80

0
Replies (4)
Telkom
Telkom's reply18 Sept 2017, 09:45
Official

Hi Maanash,

Thank you for making contact with us.

Please post a private reply and provide us with your ID number and Debit order reference related to your query.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,

NM
Nathi M's update19 Sept 2017, 07:19
Reviewer Update
Telkommobi ********** ********** 927390 one if the debit reference ID ********** 361086
NM
Nathi M's update19 Sept 2017, 07:20
Reviewer Update
AI*** Telkommobi*** one if the debit reference ID ***
Telkom
Telkom's reply28 Sept 2017, 12:17
Official

Good Day Nathi,

Please be advised that we tried contacting you with no luck, we have sent you an email.

Note that our ***** team requested that you send us the affidavit + ID copy for further investigations.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,