********** Account

<p>It has been two terrible weeks of equally terrible service from Telkom Mobile, I am frustrated and disappointed given my three year relationship with the servuce provider. On Friday 28 July 2017, I received two texts from Telkom informing me of a query Iogged with them. Upon calling the call centre to find out more since I had logged no such query, I was informed of a credit vetting case which was being investigated. I was told to wait, the ***** division would call me. So, I waited, no call. I then called the call centre again and was informed the cases had been closed. Suprised by this momentarily I asked for the agent to double check my account. Lo nd begold, I suddenly had an additional contract under my account, Some ********* has taken an S8 gold package using my ID number, here I am in Gauteng while this person is in Phoenix, Durban and Telkom Mobile see's no cause for concern, no reason to cross check since I had just taken the same phone a month ago, why the heck would I take another one?. </p> <p> </p> <p>Telkom Mobile, I have found your service to be inefficient, your agents to be restricted and to add to my frustration your ***** department is unreachable. Your atrocious service and lack of accountability in such a case has greatly diminished your reputation. </p>