********** Account

<p>Good day,</p> <p> </p> <p>On the 31st of December 2016, I received a debit from Telkom Mobile for R1531.27, went to the FNB Branch to stop and reverse the debit.</p> <p>As I do not have any accounts with Telkom, I then went to the Telkom Carnival mall Branch.</p> <p>They advised me that someone opened up an account sometime in November 2016.</p> <p>They then advised me that I need to submit an affidavit and copy of my I.D in order for them to process the ***** claim. </p> <p>I did all of it on the 31st and submitted my documents. </p> <p>No response from their ***** department, followed up the following weekend of the 7th at Eastgate Branch.</p> <p> they gave me a landline to call the ***** Department; Where I spoke to a lady.</p> <p>She advised me that my case was still not being assigned to anyone. She then told me that I will still be debited until someone handles the account.</p> <p>They didn't care about the charges I was getting from the bank, as a result of stopping and reversing the debits.</p> <p>Including the risk of other debit orders bouncing as a result of these amounts being debited from my account, as they are not small amounts.</p> <p>Now need to apply for a bond, I can't because my profile shows as me defaulting on account I did not open.</p> <p>Ended up going to the carnival mall branch again, where a gentleman created another case number on the account and submitted it again. He then advised me that he has escalated the matter to his manager, who will call me on Monday. Till today nothing from Telkommobile about the account</p> <p> </p> <p>Last reference on debit order : Telk501945</p> <p> </p> <p>31st Dec - R1531.27</p> <p>14th Jan - R2000</p> <p>15th Jan - R2131.10</p> <p> </p> <p>Case numbers provided .</p> <p> </p> <p>31st December 2016 - ********** 9</p> <p>14th January 2017 - ********** 3</p> <p> </p> <p>My contact number :</p> <p> ********** </p>