********** access to my account

Telkom i think you are the worst service provider ever with poor customer service. You don't care about your customers at all. I logged a ***** case with your agents on the 8th already and was promised that someone will contact me and give me a ref no.. Today is 20th and i have heard nothing from anyone. I've spent hours on calls trying to sort this nonsense out but it seems that no one is bothered.Ill be surprised if i will get any response from this as ive sent you email with all the required information that i was told to submit, DM on your Twitter account but no response. Funny enough my account is still debit with the wrong amount. Id no ***