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To start with they are a bunch of ********** people. In the beginning of December we were notified that we need to pay an amount for arrears. Which we did. On the 27 December we got debited another amount on top the amount already paid. Which to say we confirmed with Telkom that the first amount paid is received and if account up to date , which the consultant confirmed account up to date. We contacted Telkom today which they confirmed both amount is received but no explanation on why we were charged again. Only response is we see the amount paid your account in credit and will only be able give money back in 10 working days. What about bank charges we didn't provide money in account knowing all debit orders paid. We want this resolved today and our money back today.THIS IS *****