1 reviews | Active since Dec 2016

19 Dec 2016, 13:39

*****ulant Debit Orders

<p>After dealing with Talk Modile who represents Telkom.</p> <p>I have called numerous time without success. The system always seems to be offline. (Talk Mobile)</p> <p>I was contacted by a Sales Consultant two months ago. She stated that she was calling from Telkom......I took out a contract with her.</p> <p>When recieving the phone and sim card I realised that I had been grossly misrepresented to. The package was exactly what a did not ask for and which was confirmed to me numerous times during the deal.</p> <p>I tried to cancel the contract but......system offline!</p> <p>Now a Debit Order is running of my account from Mobile Talk for 150 on a contract value of 249? Telkom has no knowledge of this and advised me to cancel the DO?</p> <p>Can someone please give me a call urgently to resolve.</p>

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Replies (4)
Telkom
Telkom's reply19 Dec 2016, 17:22
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply23 Dec 2016, 11:33
Official

Good day Humphries,

Please provide your ID number so we can look into your account and assist further.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply26 Dec 2016, 10:40
Official

Hi humphries-en-nicolene-goosen,

Please be advised that your query will be closed due to no response with the requested details for assistance.

you can email us at *** with the details.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

's update05 Jan 2017, 12:35
Reviewer Update

So I come back from holiday and this is the response.

Now were I come from you do not close queries untill they have been dealt(resolved) with.........

I have this morning also closed my business account phones and adsl lines that had no relation to the problem above....

Well done Telkom Social Media Team