1 reviews | Active since Jan 2017
*****ulant act in my account ***
<p>I took a contract with Telkom at Rosebank mall on September 2016 for the Router for 5GB for R199 per month. I thought my contract was fixed at that amount and everything was fine for few months. Until this year April when Telkom debited R4200 from my absa bank account. I asked my bank to reverse it and Telkom kept on debiting the same amount from my account. Sometimes the debit orders bounced back because there was no money in my account. This is damaging my account and credit rating and I have to pay for penalties on every bounced debit order and debit order reversal. I logged a case at Telkom mall of africa to investigate my account. According to Telkom they said I have bought 50GB data with my sim card. I swear I have never buy any data with my sim card. Actualy I didnt even know there was an option to buy data as I knew my contract was fixed. According to the usage bill statement I received from Telkom my Router is being used excessively and sometimes is being used during the day while there is no one in my house. My Router have pin code and only myself knows the pin. I suspect the sim card has been duplicated and this person is misusing it. I asked Telkom to investigate further and check which device is used to buy data with my sim card but I was told that my case is closed and there is nothing that Telkom can do. I am very disapointed and frustrated and regret why I took this contract with Telkom. We all know that there is ***** in our country. I dont run any business in my house there is no way I can use so much data per month. 5GB is enough for me. Now Telkom tells me I am owing them R6186.25. I will never pay for something that I dont know. Telkom should investigate more and get to the bottom of this. And they should stop deducting money from my account those are unauthorised debit orders. </p>
Good day Telkom. Please note that I forwaded all documents requested for further investigation for my case on monday the 17 July in the email address provided. My ID copy, 3 months bank statement and sworn affidavit. Please let me know if you received the documents and you are working on my case.
Good day Telkom. Please note that I forwaded all documents requested for further investigation for my case on monday the 17 July in the email address provided. My ID copy, 3 months bank statement and sworn affidavit. Please let me know if you received the documents and you are working on my case.
Can I pkease get feedback or progress on my case. I submitted all the documents requested. Telkom is continuing to debit money from my bank account and I am tired of reversing those unauthorised debit orders. My account was debited of R2500 on the 25 July and also today on the 26 July amount of R3700. This is really an inconvenience to me because I dont have that money in my budget so I have to keep on reversing the debit order which is costly and sometimes the debit orders bounces if there is no money in the account and I have to pay penalty fees every time debit order bounces. Can you please talk to your billing department or accounts payable to stop debiting money from my account untill my case is resolved? This is really frustrating and inconvenience to me. I dont know what to do anymore. This need to be resolved urgently.
Can I pkease get feedback or progress on my case. I submitted all the documents requested. Telkom is continuing to debit money from my bank account and I am tired of reversing those unauthorised debit orders. My account was debited of R2500 on the 25 July and also today on the 26 July amount of R3700. This is really an inconvenience to me because I dont have that money in my budget so I have to keep on reversing the debit order which is costly and sometimes the debit orders bounces if there is no money in the account and I have to pay penalty fees every time debit order bounces. Can you please talk to your billing department or accounts payable to stop debiting money from my account untill my case is resolved? This is really frustrating and inconvenience to me. I dont know what to do anymore. This need to be resolved urgently.