*****ulant account not yet Resolved it been months

I only had the 10gig Promotion account at Telkom all of a sudden i see I had extra things added to my account that i have been charged. I did not ask for these thing open a case with Telkom first case was closed because the agent that opened it did not assign it. the second case ***8 was opened again by Tshwarelo Mashabela in 14 December 2015. They still have not resolved the case it is still under investigation. How long will this take . I have been getting messages from debt collectors stating that i need to pay money to telkom. I am not going to pay for things i did not ask. The only contract with my consent was The R407 that i pay for my data bundle contract. I call these people almost every week agents don't know nothing. They keep on saying they will escalate the case is still under investigation until they close the case again then i have to start from scratch again . Telkom your service suck. You guys are a bunch of ******* that rip people off. Telkom is in breach of their contract.