********** with *********** Team leaders ( Miriam)

<p>In July I took a contract with Telkom for a Huawei p8 light for R139, my account was debited accordinly in July befotre I received the phone as part of their bank verification process. Upon receiving the device I went to Telkom store Maponya mall to get me started with the phone, and I used their sim card for a week and noticed that the Data bundles were finishing quicker than on my Vodacom sim card, as I had to rechard twice in one week , then I decided not to use the Telkom sim card but to contiue with my Vodacom sim instead. In August R139 was debited which was the agreed amount, the in September R250 odd rands was debited, and I didnt question it as I thought maybe it was due to me going over my Data for the month of August, in September R6120.02 was debited which I disputed as I had stopped using the sim card , Thando who couldn't explain the charges gave me the ref ********** 9 and told me that someone will contact me within 72hrs, whic no one did, I called again and was given another ref ********** 6 and ********** which no one from Telkom borthered to call back, I was the one calling and getting the same story, on the 1st of November I called again and spoke to Siphiwe Ximba and he adavised me that it's possible that someone might be using the sim card, which was not the case as the sim is in my possesion, he emailed me a form to cancel the sim number , as my FNB account was debited by telkom agian on the 1st of November which I reversed with my bank. Simphiwe asked how I received my statements, and I told him that I have not received any statements from telkom , and he sent me one on my email and requested that statements be sent to me via email on a monthly bases.Today I received an sms from Telkom teling me that my querie was resolved when it is not the case, I called again and spoke to a wonderful agent which I forgot her name, she was by far the best person I have spoken to in Telkom, when we couldn't get to the bottom of the charges she called one of the floor team leaders who was the useless person above all the people I spoke to in Telkom , her name was Miriam , firstly she tells me that my contract in september , and I told her that it is not so , she kept on asking me idiotic questions and I told her I didnt want to speak to her as she was insulting my intelligence and trying my patience, I have logged a complaint with ICASA as I cannot allow Telkom to rob me of my money when I am not using the sim card.</p> <p> </p> <p>my ID ********** 585080 telkom number ********** 058</p>