********** - Telkom

It it with great sadness that I’m wiring this mail due to the abuse i have endured from Telkom Mobile for almost a year now.

I took out a contact about 3yrs ago with telkom and I was a loyal customer for the duration of my contract and never missed a payment even after I got retrenched from my job and failing to cancel my contract based on those facts because a consultant convinced me not to cancel till the end of my contract and offered me a lower data package of which I was more than happy to honor.

For the past 11 months I have been struggling to get my contract cancelled with telkom and it makes me even more upset knowing that my credit score will be negatively affected because of the incompetence of Telkom and their uninterested employees.

My contract ended in November 2020 and I have been trying since December 2020 to cancel my contract with them. The consultants keep making empty promises and fail to assist. I have requested on numerous occasions to speak to a manager or someone who will assist me but I keep getting excuse after excuse and no one calls me back.

I’ve been reversing debit orders because every little income that comes into my account telkom will attempt to take a portion of it and I’m really tired of this mess. This is affecting my credit rating negatively and I really don’t know where to go for help.

I’ve had to resort to closing my bank account because of the charges incurred due to Telkom’s incompetence and now I have legal companies threatening me.

This is the worst service I have ever experienced, I’m really angry.