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I have been with Telkom for over 30 years, thankfully never had much problems with them until now. On 25/November 2019 signed up for a 24 month contract for Smartbroadband Wireless uncapped. My monthly debit order is R907.57. Due to me only receiving salary on last day of month the consultant said the debit order would take place on the 5th of every month (I had no problem with that). First account received via email reflected a balance of R1815.14, however only R907.57 was debited on each and every month thereafter. Upon enquiry at Blue Route Telkom branch as to why that balance is reflecting I was told that they don't deal with accounts, only sales of products. However, the assistant did say I should ignore the balance as it would correct itself (still trying to figure that one out). For 18 months this saga has been ongoing, to no avail. Furthermore, the account continues to reflect an old address going back 17years and not the new address as given upon signing up. On the 23/June 2021 an Edo collection attempt was made to withdraw R1815.14 from my banking account, that was a failed attempt as there was insufficient funds, thank goodness. I personally went into the Kenilworth branch Cape Town to see if anyone could assist me in this dilemma, sad to say also a waste of time. I was told to contact the customer care service (081 180) which I did upon arrival at home. The consultant did not come across as helpful but rather offset in attitude, as though I was imposing on his time. After explaining everything to him he asked me to hold, which I did. R52.00 later in airtime, he returned. He stated that there was an outstanding payment (wonder how that happened as I had a debit order in place and each month R907.57 was debited according to my bank statements). Consultant was not bothered to try and make an effort to look into the matter further, nor could he specify which alleged month had been outstanding, if any. The Telkom consultants I have dealt with over the past months are absolutely useless and inadequate to say the least. They are there to render a service, not to make the customer feel absolutely helpless and treat us like an idiot. They are quick to take your money if not more, but slow or non existent to render a service. I definitely will NOT renew my internet subscription with Telkom, but seek elsewhere.