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I had purchased airtime for the (airtime flash machine) to the value of R800 from my FNB banking app. The number in question is ***. I contacted Telkom after being unsuccessful with loading the voucher. I got through to Yongama *** who advised that I needed to send her a copy of my bank statement as proof that the funds were debited from my account but confirmed that the purchase does indeed reflect on their end . The agent then proceeded to advise that their terms and conditions states that there will be no refund due to me in such an instance. HOW SO IF THE VOUCHER WAS NEVER USED AND THE FUNDS WERE RECEIVED BY YOUR ENTITY AND SUCH CONFIRNMED BY YOUR REPRESENTATIVE. I requested to then have the matter escalated to a senior to which I was advised that they are working from home. SO WORKING FROM HOME NOW MEANS THEY CANNOT TAKE ESCALATIONS?????????????????????? The agent then advise that they would get a senior to contact me back and low and behold 2 weeks later no call from any senior. DURING A PANDEMIC IN OUR COUNTRY PEOPLE SUCH AS MYSELF DO NOT HAVE R800 JUST LAYING AROUND TO SPONSOR TO SUCH A HUGE ENTITY SUCH AS YOURSELVES SO I HUMBLY REQUEST FOR SOMEONE OF AUTHORITY TO CONTACT ME BACK AND ARRANGE MY REFUND BEFORE I PROCEED FURTHER WITH THIS MATTER. ***