*********'s

<p>I received an unpleasant surprise from Telkom billing department. I then proceeded to call Telkom spoke to a lady named Vuyokazi(Cape Town call centre) who listened and couldn’t really help. I was told that I had been using out of bundle data during the month of April '17. I said to them, that's not right - I never requested or agreed to any over spend of data with any of my data packages ordered. I specifically requested a data cap on either of my packages, so that when the data offered on the deal is depleted that my connection be cut off. After 50 minutes on the line with Vuyokazi I requested to chat to someone more senior whom I could take this issue further with. I was handed to Tobelo(Cape Town call centre) a tem lead who listened and agreed that from Telkom's side a default setting that changed could have the cause. We spoke for about 15 minutes, then the line was dropped in mid conversation and Tobele never even bothered calling back... Disgusted! None the less, I call back again and reach an agent that goes by the name Samukelisiwe(Durban call centre). I shared with her what had just happened on my previous call and asked to speak with the agents from Cape Town, which was not possible. I again went on to share mu initial concern, she then lodged a case and I received an sms a couple of days later sateing(I paraphrase) "youi used the data and am liable for the out of bundle data charges". I again call Telkom and speak with Roberta(Jhg call centre) and ask to speak with someone senior - then spoke with Sibusiso(Jhg team lead). I shared my account details with which he could see my case that was rejected and stated that the billing team had stated they will not be liable for the out of bundle charges - case closed. I stated my initial case again a 3rd time and said I am not going anywhere and want to speak with a manager, Sibusiso rep**** that they were in a directors meeting for the entire day. He said that billing would give me a call the next day and help me further and now a week has passed with no follow up from Telkom billing department. After 3 hours on the phone with Telkom still no joy, Telkom you **********. You say you sent sms's that I was out of bundle, but in fact I never received anything.</p>