*****!****!!!!!!

I am very frustrated in dealing with your call centre . I contacted them numerous times regarding my account , my last conversation with a consultant she promised a manager will call , which never happened. However I received another call to purchase additional services .

My query is as such i had two 24 month contracts that ended early 2020 i then requested to extend my contactracts on a month to month basis i made it very clear to the consultant that i do not want to buy into another 24 months . I am now trying to cancel the contacts and am told that the one account is 24 months and the other one is month to month . I refuse to pay a cancellation fee as my request was not to have the 24 month contract . Please refer to the last conversation with the consultant who extended the contract incorrectly.

I now also see that my account shows a spend limit of R500 which was never requested !! and before lockdown I had no such thing, now suddenly i am using money for which i was not prithee to!!!!!!!