*****s and behind with technology

*****s and u professional so behind with technology, I paid R3000 to put my mobile contract upto Date . They still collected R1800+ and my monthly debit was R450-. I have been struggling to he

Get back my money for over week the debit was on 25th Feb 2022 now its 7 match 2022. The consultants give me many different numbers to call to have my refund none of it works. I have requested call backs on the app still no one calls. I want my money. They all seem to not know how I must get it back . I visited cape gate branch no hel. Also added street branch in cape town no help. Now I don't know what to do . My bank won't reverse it They say I must go to telkom.