*****alent Account not dealt with after 3 months

case no. ***3<br> End of January 2016 my bank account was debited with R1400 from Telkom. I called the following morning on the 1st of February and I was told its my 3rd account bill. I was shocked since I knew nothing about this account because I have 2 contracts with Telkom. <br> The call centre agent told me to take my ID copy and Affidavit to the nearest Telkom mobile; next day 2nd Feb I took all these mentioned documents to the store. Ever since I've not received any feedback but the bill now has escalated to R10000 and my name handed to lawyers. <br> No investigation has taken place, no feedback at all. Its been three months already!!! I call every 2nd week at the call centre but I'm told they don't have a direct line to ***** department but they will forward the matter through an email. I've lost hope and confidence to Telkom!!!!