***** - Zero Service or Assistance!!!

<p>So looks like someone has committed ***** on my account. I only discovered this by enquiring about why I'm being charged for my interent, when in fact I was given a 2 month free promotional package.</p> <p>For the last hour I've tried to get hold of ANYONE at telkom to assist me, to no avail. Clearly complaining on social media is the only way we get assistance now days so...THIS IS TERRIBLE CUSTOMER SERVICE...PLS HELP!!!!</p> <p>I would also like to know:</p> <p>1) how someone was able to purchase a cell phone on my account with a **** ID book</p> <p>2) why if every phone needs to be RICA'ed did they manage to get a phone on my account, obviously without my proof of address</p> <p>3) where are the security measures to prevent this</p> <p>And this only refers to the ***** issue...then I still need to deal with the issue of being charged for something I was told would be a free promotion.</p> <p>Guys...this is not only bad customer service, but I can now promise you that I will do everything in my power to get out of this contract which is based on a lie and will be taking Telkom on regarding their ***** prevention...oh and I will NEVER deal with Telkom again!!!</p>