***** with Cancelling contacts at Telkom

On Saturday 02.02.2019 I went to Telkom Somerset Mall to collect my SIM card, while there I spoke to the agent about getting a mobile router and data, the agent Codroy informed me that there is Huawei router and 10 gigs data for R130, so I took out the contract, when I got home that I was evening, I was informed by my mom that there was a deal at Telkom for a better Huawei router and 30 gigs data for only R199. I returned to Telkom the next day Sunday 03.03.2019 and spoke to the same agent who I dealt with the previous day and informed him that I want to cancel this 10gig contract as he did not inform me that there was a better data deal available. The agent then told me he can’t cancel the contract, so I informed him that it is within the 7 day cooling off period, to which he said it’s not possible and I must contact the call centre, I then went home and phoned Telkom about the incident and informed her that by LAW I am within my rights of cancelling any contract anywhere without penalty within the 7 day cooling off period, to which the telkom agent told me to go back into the store where I took out the contract because that store must cancel the contract. I went back into the Telkom Somerset Mall branch and dealt with a different agent who assisted me with the online cancellation. I have now been emailed by a Ditoro Tsutsa from Telkom telling me that she can only cancel the contract once I agree to pay the penalty fees!!!! This is the biggest form of ***** I have ever seen. The law states I may cancel any contract with in the 7 day cooling off period without penalty, Telkoms own T’s and C’s state a contract can be cancelled within the 7 day cooling off period, so Telkom will cancel that contact and will not charge me any penalties or I am going to lay charges of ***** against Telkom. Contract number: ********** 227 and cancellation number: ********** 1