***** / Theft

So I bought airtime this morning for R142.00 through my bank and that was around 9am and till now I have not received any notification or my airtime. So I decided to call Telkom as the airtime shows on my bank statement as it was purchased. The lady was not helpful at all - her name was Aviwe on a 19 minute. I feel as if we are being ****** by this monopoly company. I would like to get please airtime ASAP as I am currently grieving from loosing my loved one through COVID19. I have to call people to arrange the funeral.