***** - TELKOM UPGRADES

*****- TELKOM UPGRADES , I called the Telkom helpline on 10213 which took me to a call centre to upgrade my data contract. I spoke to a person named Wendy Mnguni who was not proffessional on her call. I queried my upgrade and she gave me the highest options until i asked about the R149 deal where i get 40 gigs day and 40 gigs night. She was not sure if i was going to get a pcakage delivered and i repeatedly told her she needs to upgrade my current number. Clearly she did not understand cause she stuttered on the call. She did not allow me the chance to make a decision even though i told her that i will go to the store. She upgraded my contract to an option i had not agreed to, without reading any terms and conditions. Absolutley ridiculous. I recieived another call in the evening from another call center claiming to upgrade my contract and that is when i recieived the details that my contract had already been upgraded once they looked onto their systems. When i called the call center back the one where Wendy is employed , the consultant that assisted Slindoguhle Ntuli was also trying to cover up for her work mate refusing to tell me which call center they are from. Managment refused to assist me and kept putting me on hold asking to take my details and they will call me back. I informed the consultant that i will contact the CEO only then did she say they calling me from a call center in Effingham named Star Tek...ABSOLUTELY RIDICULOUS AND PATHETIC SALES PEOPLE ... I will not rest until i get to the bottom of this..There is no recording of me accepting this upgrade