*****, Telkom & Sell Direct Are **********

<p>Hi, i app**** for a cellphone online which was a samsung A7 in Feb and received a call from Telkom the call agent who took my details and said i would get an answer within 48 hours. a month later and no response from telkom. i then went into the store to find out what is going on with my application and they mentioned to me that theres no application online. then called the customer care to find out what is going on because i needed a cellphone urgently and they mentioned to me that they cannot help me as there is nothing on the system. i then went to my bank and got a cellphone within 24hours. i asked the lady name Lerato if any application comes up to cancel it because she did a follow up with me to see if anybody had contacted me. fast forward 3 to 4 months later, i get an sms saying my telkom device will be delivered tomorrow which was friday the 6/05/2016 . they delivered the device to my old working address and just made the warehouse manager sign for these goods without an ID book or nothing. i got a call from my old employer advising me that i have a package there and it was telkom. i immediately called 180 to ask them what is going on because i did not order anything from them, i also saw a new number on my profile. he instructed me to call 10218 and i spoke to a gentlemen who said that whoever delivered this device was wrong to first let anybody sign it or to let this application go through. he asked me if i could go and collect the device from my old work and take it to my nearest telkom direct store which i did the monday 9/05/2016 and when i got there they instructed me that they cannot take this device because online sales belongs to Sell Direct. i then called Sell Direct who mentioned to me that they do not have me on their system and telkom would need to investigate. the lady in the store opened the box to find out it was a Samsung J1 Ace. she put in a complaint and said somebody will contact me which from my first call it has been 6 days now. i want this phone which i did not order collected and my account not to be debited for something i did not want or order. i need answers now. </p>