1 reviews | Active since Jun 2011
*****: Telkom Data usage is false advertising
On Wednesday, 22 April, I bought 25Gb Day + 25Gb Night from Telkom Mobile. By 26 April, Telkom had depleted all my Day Bundle. <br> <br> Their support centre agent pointed out that on the 24 of April, between 07:00hrs and 10:00hrs - an entire 15Gb was consumed.<br> <br> 3 Facts:<br> 1. All automatic uploads are turned off from all my devices.<br> 2. I cannot stream video from Safari due to a plugin issue.<br> 3. My modem does not support even half the speed required for speeds of 15Gb in 3 hours.<br> <br> I uploaded a file that was less than 1mb via Gmail and sent it. According my ISP, sending that 1Mb resulted in 50Mb bandwidth usage and uploading tiny 2Mb files resulted in 100Mb usage. How does 2Mb result in a deduction of 100Mb?<br> <br> Verdict:<br> 1. Every time you check your mail, Telkom Mobile will deplete at least 40Mb **********ly.<br> 2. Every time you send any attachments, expect 50 - 120Mb to be used.<br> 3. Their R999 which buys a **** 25Gb + 25Gb is in reality due to their *****: 5 - 8Gb Effective. <br> 4. For R999 you buy 5 - 8Gb.<br> 5. This makes Telkom Mobile the most expensive mobile data provider in South Africa.<br> <br> After calling their call centre and countless un-returned emails my next call is to Consumer Council SA.
This response serves as confirmation that your query has been received.
Your reference number is SM107574.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
Best regards,
This response serves as confirmation that your query has been received.
Your reference number is SM107574.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
Best regards,
