***** Telkom contract

I have telkom cellphone contract for a subscription of R200 per month ********** 145. On the 27th February i receive a bank notification for Telkom debit of R1699. I contacted Telkom and was informed there is a new contract linked to my profile and was advised to open ***** case with Telkom. I also went to Telkom outlet at Hatfield and was told the same. I went to Police station to do affidavit and open the case Ref ********** 4. I am very angry the way Telkom is ha ndling this ***** case. I was told Telkom won't suspend the ***** until the investigation is finalised. This has a serious negative impact on my bank account because now Telkom is debiting the incurred money from my account. I feel not protected as Telkom customer from this ********** case. I expected Telkom to suspend the ***** line while still investigating so i don't have to pay for a contract i didn't authorize. I don't have that money in my bank account and thus creating a negative credit record for me.