***** *****ing my Airtime of R100

I bought an airtime of R100 on the 17.12.2020, the amount was deducted from my bank account and I did not receive the airtime, I called telkom to enquire they told me they are experiencing some problems but they are working on that. Next day I called they said it does show and the time the airtime was bought but asked that I send the proof of payment to *** which I send on friday, not only the sms j received from my bank I even emailed the the bank statement up to today no response to the email. I called today, now they are saying it doesn't reflect on their system and I cannot reach the Kaiseme.