1 reviews | Active since Jun 2015
***** - Sold a product that does not exist
I was contacted in April 2015 by a Salesperson representing Telkom. The Sales persons - Aubrey ***and Devan [Email Removed] - visited me at home and told me that for R790.00 per month I would get a high speed 10meg line, 50 gigs of bandwidth, a DSTV Explora and a router. Happy with my existing deal of Telkom DSL Fast for R144.74 and unlimited bandwidth with Axxess ADSL Uncapped 1Mbps for R195. I have nothing but problems with my line ever since. I have checked the speed many times at [URL Removed] and the most I can get is 1.4mg speed. This is *****, I signed a 24 month contract with Telkom on something that does not exist. The only reason I signed the contract was for the 10 meg line. I lodged a dispute with Telkom on 20 May 2015 Ref. Number ***9. I have yet to have a resolution. 11 June 2015 i had an sms from Telkom saying the enquiry was receiving attention and i would be provided with feedback shortly Ref no ***0. NO RESOLUTION YET. 29 JUNE 2015 dispute ref no: ***9. I July 2015 fault ref no 665crk010715. 8 July following up on the same fault ref no ***5.I am at loss of what to do.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM124165.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM124165.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
