***** report not followed up on, impossible to contact ***** department

<p>On the 1st of November I found out that Telkom Mobi had deducted more than R3300 from my bank account, despite the fact that I don't have a Telkom account of any kind. I called the Telkom call centre to follow up, only to find that someone had opened an account in my name. I was told to lodge a dispute at a Telkom store, which I did on the same day (including a police affidavit stating that I didn't open the account). I was told that I would receive a follow-up call within two days, but it is a week later now and I have received no contact from Telkom. After two days I started calling them repeatedly, trying to get in contact with the ***** department, only to be told, repeatedly, that the customer service agents don't know what the number is. Today I tried the Telkom online chat in the hopes that someone there will be able to help me, and the chat agent (Stacey-Lee) tells me that the case has not been resolved or followed up on because it was assigned to the wrong department! Once again I asked how to contact the ***** department only to be told that there are no contact details, they will contact me (because that worked so well the first time!). When I told the chat agent this was unacceptable, she just ended the chat.</p> <p>It is absolutely incredible that Telkom refuses to provide contact details to victims of ***** in order for them to follow up and find out what is going on. If I had had access to their contact details there is no doubt that this incompetence would have been cleared up sooner.</p>