***** - Renewed contract upgraded to more expensive offering with no consent.

In addition to the below, please would you explain why I have been told that I need to provide an affidavit in order to be assisted? Response to ********** as per the instruction of whomever is managing your facebook page: I have been trying for days to get through to the Telkom call centre, I have been to the Kyalami Corner store for assistance, and even the staff at the store struggled and were not helped in any useful way as they also need to go through your call centre. This is horrific service. Additionally, where does the person who has eventually responded on facebook to me get off calling my posts spam? Had you *********** fools done your job properly the first time, I would not have had to post my message so many times. COMPLAINT: **NB** I have a recording of the renewal call, should you have difficulty finding yours** I had been called as my contract term of 2 years was coming to an end, I opted to stay on the package I had been on, the representative had stated that the price had gone down to R749pm. 1. The contract as per Telkom's system is listed at R1049, there has therefore been a ********** change to my contract - that which I have not agreed to. 2. The representative confirmed that nothing on my account would be changed, as it is a renewal, yet, my sim was swapped and I have an additional charge for this. Please advise, as no other provider does this when a renewal is done (as opposed to a new contract) why it is that Telkom has billed me for an unnecessary action which was not authorised or discussed with me - THE CLIENT? Are you really that hard up for money that you would "provide" and bill for unnecessary line items? 3. Please could someone explain to me where the EFT payments I have made have gone as they are not reflected on my telkom statement. 4. Why have the debit orders off my account to pay for my LTE service been discontinued? On whose authority was this done? 5. Why does the general Telkom call centre take so long to answer - I assume they answer, I have to assume as none of my calls were answered, and the line cut off, IN ALL INSTANCES when I did call. 6. The 2 people on copy - Luthando Ngcobo and Sinqobile Madond - need to have their roles investigated, as they seem to be ineffective, uninterested and useless in performing their jobs - perhaps its time for Telkom to restructure and get rid of the rot. OR CHANGE SERVICE PROVIDERS IF THIS IS OUTSOURCED I had waited over 50 minutes at the Telkom store in Kyalami Corner while the staff there tried their best to contact the billing department. [by the way, we were on hold for 50 minutes!!!] Once we got through to Sinqobile, she was not interested in hearing the problem I was having, rather, proceeded to read me your script about payment being made 5 days prior to the D/O going through and such nonsense which did not deal at all with why I had called. Fed up with her uselessness and honestly, what seems like a tactic to frustrate customers so they give up - I asked for a manager, she said she was putting me through, I was left on hold. When she finally came back to me, I was told that Luthando was busy and would give me a call back, this was around 10am on Friday 13 April. Thankfully I insisted on getting both their names and managed to get their email addresses. It is now Tuesday 17 April and I have heard nothing back. I'd like to find out what is going on? The arrogance and disregard displayed by these 2 individuals particularly, warrant disciplinary action. They have deliberately neglected their jobs. I look forward to hearing back from someone who is informed and able to think and respond further than a script.