***** & Pathetic Customer Service
<p>3 Months ago I upgraded my cellphone contract at a Telkom store. Last month I received a bill with an additional cellphone which is not mine and was not even aware of. Telkom call center agents informed me that I had done antelephonic upgrade. This was strange to me as I had already upgraded in store two months before. I alerted Telkom and was told to open a ***** case at the police station before I can be assisted. I opened a case and sent all the relevant documents to Telkom for this to be sorted out. </p> <p>It's been a month now and I have a bill of over R11000 and its growing. I call Telkom almost daily and no one is able to help or give feedback on the case that is logged with their ***** department. No one has contacted me either to give me feedback or some assurance that this is being looked at. I really don't know what to do anymore as no one is helping even after calling almost daily. All I want is for that Cellphone contract to be removed from my name. </p>
Dear Yazied
Thank you for the reference number. Sadly the Telkom customer service contact center on 081 180 is unable to give me feedback using reference number AI ********** as is it not accepted by their system.
Which number do I call to follow up using this reference number?
Dear Yazied
Thank you for the reference number. Sadly the Telkom customer service contact center on 081 180 is unable to give me feedback using reference number AI ********** as is it not accepted by their system.
Which number do I call to follow up using this reference number?
Hello Ayanda,
We tried to contact you but your number gave us an engaged tone when dialled.
Please be advised that we have requested for further assistance from the ***** Department & feedback will follow from them.
We will make sure your query is attended to accordingly.
Case number ***5.
Kind regards
William
Telkom Social Media Team
Hello Ayanda,
We tried to contact you but your number gave us an engaged tone when dialled.
Please be advised that we have requested for further assistance from the ***** Department & feedback will follow from them.
We will make sure your query is attended to accordingly.
Case number ***5.
Kind regards
William
Telkom Social Media Team
I am still waiting for an email, telephone call, voicemail, text message or any form of communication from Telkom giving me a status update on my matter. This is pathetic really and they have the nerve to send me an email asking me to change the status of my review to positive once my issue has been resolved. Are they thinking about the inconvenience they are causing me.
It has been 6 days.
I am still waiting for an email, telephone call, voicemail, text message or any form of communication from Telkom giving me a status update on my matter. This is pathetic really and they have the nerve to send me an email asking me to change the status of my review to positive once my issue has been resolved. Are they thinking about the inconvenience they are causing me.
It has been 6 days.
Having a Telkom account is now a burden and an inconvenience in my life. Early in the week, they deducted R2000, I let them be because I knew that my account is behind since they have not sorted this issue of them giving someone a phone on my name. Today there was a demand debit of R10 000 from my account. I seriously can’t go on like this. I need my life back. No one is talking to me or giving me any sort of feedback.
A month has passed now and this is still not sorted out
Having a Telkom account is now a burden and an inconvenience in my life. Early in the week, they deducted R2000, I let them be because I knew that my account is behind since they have not sorted this issue of them giving someone a phone on my name. Today there was a demand debit of R10 000 from my account. I seriously can’t go on like this. I need my life back. No one is talking to me or giving me any sort of feedback.
A month has passed now and this is still not sorted out
Can i be given feedback. this is still not resolved and no one is giving me any updates.
Can i be given feedback. this is still not resolved and no one is giving me any updates.
Good Day
Kindly assist with this ***** case. My life is at standstill because of this, Telkom has failed to resolve this case in over two months and I don’t even know what to do anymore. I am trying to buy a house and a car and it keeps popping and the case is not being resolved. Worse I am not getting any feedback. I want to pay my bill but at this point I don’t even know how much I owe as I am billed R12000.
I went to the Telkom store this morning and I was informed that Menzi Magubane last updated the case early September and nothing ever since. Apparently he is the only one who can drive this and provide me with a letter I need for the bank today. I urgently require a letter from Telkom confirming that the account was opened **********ly and that the case investigation is still in progress hence the account is currently in arrears.
Please help, I have attached all the case supporting documents.
Good Day
Kindly assist with this ***** case. My life is at standstill because of this, Telkom has failed to resolve this case in over two months and I don’t even know what to do anymore. I am trying to buy a house and a car and it keeps popping and the case is not being resolved. Worse I am not getting any feedback. I want to pay my bill but at this point I don’t even know how much I owe as I am billed R12000.
I went to the Telkom store this morning and I was informed that Menzi Magubane last updated the case early September and nothing ever since. Apparently he is the only one who can drive this and provide me with a letter I need for the bank today. I urgently require a letter from Telkom confirming that the account was opened **********ly and that the case investigation is still in progress hence the account is currently in arrears.
Please help, I have attached all the case supporting documents.