***** on my telkom mobile account

Long story short, they never debited my bank account for payments. I did let them know that there is a problem, but they didn't seem interested to help me. Yet the account was never in arrears.<br> So I left it, figuring that one day that they will notice the mistake and rectify it.<br> <br> Then about a year ago, I saw debit orders from Telkom mobile for roundabout twice the amount of the contract. I didn't quire it then, because I thought that they finally realised their mistake and is trying to catchup out standing payments.<br> <br> Then about a month ago I called to check the status of my account. Then they informed me that in February 2014, there was a renewal on my account for a tablet. I immediately informed them that ***** was committed on my account and they lodged a case to investigate the matter.<br> <br> It's close to 4 weeks since I reported this error on my account, yet no one has called me or send me any information regarding their investigation. I had to call them 5 times during this time, and the only thing they can tell me is that the person that is investigating this, has send an email to the person that handled the ********** renewal on my account.