***** on my Telkom cell phone account while my phone and sim is with Telkom

I have handed in my cell phone to Telkom N1 City Branch 6 April for repairs. My phone is still with Telkom, no action taken according to the status update since the 13 April, the phone is just lying dormant at Telkom The technician did not ask me to remove my sim card and I did not think at the time to remove it.

I received my May invoice 5 May, and was horrified that ***** has taken place on my account, airtime was donated to the value of R500. I immediately raised a dispute on 7 May and phoned the call centre twice in last week who made empty promises someone will contact me, I have been waiting since 7 May, no one has contacted me. I went to the N1 City branch 12 May as call centre advised I go into the branch, they could not help and manager and assistant manager are off weekends. The sales person gave me the email of the manager and assistant manager, sales person emailed my dilemma to the team including manager.

I wrote a more detailed email explaining my situation and the ***** that has taken place, I have resent the email again today, still no acknowledgement of my email from the managers. I have requested that the ***** needs to be investigated and I just now want my phone back whether it is fixed or not, NO reply from both managers

I rang up call centre again this week who said I need to take it up with the Branch Manager, but Branch manager seems disinterested in my problem with the ***** occurring on my account even though I handed the phone in at their branch.

I just want my phone back and I want the ***** to be investigated and reversed. I need N1 City branch and the manager and assistant manager to respond and not to think by ignoring me the problem will go away.

This is the worst customer service/ experience I have encountered, and even though I went into the branch to get a more personalized/ humane service it is the exact opposite. Telkom ignores their customers including the branch managers at N1 City branch (please note this is not the cellphone shop, this is the main Telkom store)

Please think twice when thinking of signing up to their deals, if you interested in being ignored as a customer or want to have a bad customer experience or delayed then go with Telkom. I hope by me taking the time to write this note will make more people aware of Telkom’s bad service and for Telkom to rethink how they want to treat their paying customers. Hopefully I will see my issue resolved at some point, will keep you posted.

Thank you

Phone hand in *** Dispute ref : ********** 0 Cancel ref : ********** 4 Managers email : ********** and **********