***** on my Telkom account and no resolution

On 01/04/18 I called the call centre to query a high amount that was debited from my bank account only to discover that someone had committed ***** on my telkom account. The call centre agent, Sinead, logged case: ********** 8 to try and split the billing so that I would not be debited for the ********** device and two ***** cases were loaded ********** 6; ********** 1. I got an affidavit, sent copy of my ID, proof of address and proof of the amount debited by telkom from my bank account as requested. I was told that it will take 21 working days to resolve. The ********** changed my email address so I no longer receive invoices from Telkom. Telkom has still not updated my email address even after I confirmed that the address loaded on my profile is incorrect. I called the call centre again today to follow up, spoke to Theo who informed me that telkom tried calling me but because they could not reach me it stalled the progress of the matter (more incompetence) I'm guessing they tried calling me once or twice, no message was left so I would not know if anyone did try calling me. Theo told me that his team leader, Charmaine Ma***o would call me back immediately. I asked for her email and contact number, he said he was not allowed to provide me with that info. Needless to say, she did not call me back. 21 days have lapsed and I have not received a resolution. The billing was not split, I was billed for a ********** device again on 1 May. My personal information was compromised by Telkom. I logged a query some months back about the lack of connectivity where I just don't receive calls, the phone would ring on the callers side and not mine, or "the number you have dialed does not exist," I even wrote a Hellopeter complaint and absolutely nothing was done about it.

Refund my money with the ***** matter and cancel this contract with immediate effect.