***** on my name

Good day

2 months back I noticed that a debit order from Telkom went through my account. I first thought that it was a mistake and went to the bank to reverse the transaction. A few days later it went through again. I phoned telkom this time and I was told that someone opened a **** account using my name and took gadgets which I had to pay for. I was asked to go to the police station for an affidavit to be submitted with my id copy and proof of address so that the matter could be solved in 72 hours. It is two months later and the same debit order is going through again. This is surely not good service from Telkom and I feel that I was unprotected as a client when ***** happened in my name.