ST
Sesethu T

1 reviews | Active since Nov 2015

27 May 2016, 20:19

***** ON MY ACCOUNT

<p>ON THE 25th of May I increased my spending limit to R420 I received a notification as usual . I decided to check my limit to find out my limit was increased without my consent . I never gave anyone the consent or authority to increase my limit on my behalf . So I called a the Telkom help line I was assisted by Thandeka . She notified me that Telkom is running a campaign and increasing customers limit and sending sms . I have never received an sms from Telkom telling about the increase that will be taking place in my account and I never gave anyone the AUTHORITY / CONSENT to increase my limit how can they increase my limit without my knowledge , you are commiting ***** on my account . how we trust if you will not bill me for something I don't know of ? I trusted TELKOM with my personal details . The person who is responsible for this who knows they won't commit ***** with my personal bank account . What Telkom has done on my account it is unacceptable and I will not pay for this billing I don't know of . T</p>

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Replies (1)
Telkom
Telkom's reply30 May 2016, 07:43
Official

Hi Sethu KA Amahle

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team