***** on Account and Horrible Customer Service

<p>I have contacted their customer call centre as well as their social media pages to report ********** purchases on my account over 3 months now. Every single time I contact the, I am told someone will be in contact the following working day and a case number given. </p> <p> </p> <p>my credit score has now dropped twice now without any bother from them. their whole facebook page seems to be full of complaints stating months back. Does anyone know how to report this to the consumer board in South Africa or equivalent body?</p>