ML
Morwa L

1 reviews | Active since Jun 2019

22 Jul 2020, 09:19

***** of Telkom

Hi on January 2020 I had debit order on my account from TELKOM and I reversed it because I don't have any line or contract with them. It kept on repeating debited on the account the amount of R1,227.97 twice a day and once I reversed it they collect the above amount every week for period of 3 months. This reversal affects my credit score.

I went to Telkom branch and they said someone took contract of 2 handset online using my details. They said I must open a case and they gave me references number. After they kept on debit I then wrote to Hellopeter, few weeks late I received massage from TELKOM says:

Disputed Telkom Mobile Contract # *** Greetings The query is resolved, the contract was cancelled and have also cleared the balance on the account. Regards, Sam Mathebula ***** Analyst Tel: *** Fax: *** Email:***

After I get the above communication they never debit on my account . On June I visited my bank and I found out that Telkom BLACKLISTED me. I tried to called the above number provided of ***** analyst and the number said it doesn't exist and I sent him email and no response. I then visited Telkom branch on the 26th June to request a Certificate that proofs that the ***** account and my name is cleared, on the 15th July I went to check or follow up since I haven't received any things after the day I consulted with them except the email says I request the certificate but till up to date no response and they said I must wait even then they don't know how long it will take for me to get certificate. I can't do anything on my finance due to telkom blacklisted me.

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