***** not investigated

I'm so livid , on November 2018 was a ***** account opened in my name via Telkom contact centre , I reported the matter and handed all the required documents on the 8th December 2018, Ref ********** 9 . I've been calling and sending messages but absolutely nothing is been done to investigate this matter since , its been three month now and I have not received any communication. lo and behold a D/O for R15645.99

comes of from my account due to their sluggish ways and negligence . I'm livid and frustrated because noting is been done and this has negatively affected my credit profile even with my bank because of the reversal. I WANT THIS MATTER TO BE SOLVED ASAP,