***** MOBILE CONTRACT TAKEN UNDER MY ID NUMBER AND NAME!

A ********** account for a Samsung galaxy 9 was opened with my ID number, I have never lost an ID book so I am not sure how they opened the mobile contract with no relevant verification documents. The account was opened around the weekend of 16 June 2018 and I did not know about it until a debit order of R1708.00 went off from my account on the 20th of July 2018. I called Telkom on the 20th July 2018 to advise them of this ********** account, I was told to produce affidavit,ID copy and police case number and over promised feedback in less than a week. Since then, I have been sent from pillar to post, I have to spoken to about 7 people and i'll mention the recent ones I can remember (Naledi who told me Thenjiwe was busy with the case, Zinhle and Babalwa) .Theyare still over promising to give me feedback in 24 hours but when I call again I am still told to call different numbers and still don't get sorted, they are forever escalating to supervisors but nothing happens...not even a little feedback to show progress. This is frustrating and inconveniencing, it should not be my problem that their staff is not trained to diligently verify every person opening a contract against the documents with them.