VN
VICTOR N
1 reviews | Active since Dec 2015
04 Dec 2015, 12:01
***** MIGRATION PENALTY
My Son was ****** of his phone, the perpetrator then called Telkom to change the subscription plan, Telkom accepted that and Bill penalty fee of R1600.00 on my account. <br> <br> Questions: Were security questions asked? If yes, I demand the benefits of the phrase \All calls are recorded for quality and security purposes"Would love to listen to those voice records.<br> <br> Case ID: ***5"
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Telkom's replyOfficial
04 Dec 2015, 12:23Hello victor nthane,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174723
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174723
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply04 Dec 2015, 12:23
Official
Hello victor nthane,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174723
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM174723
Regards
Narriman
Telkom Social Media Team
Best regards,