***** investigation feedback

I am really frustrated with your ***** investigation process. Someone opened an account using my identity details and banking details. I have since provided Telkom with all the necessary documentation in order to investigate however nothing has been done to date - since April. I have a case number however random debit orders keep going through my account despite requests to fast track this as it is negatively impacting my credit rating - I do not see why I should be punished for a flaw in your system. Can someone get in touch with me urgently to resolve this.