***** in Telkom

<p>I cancelled my contract with telkom on the 15 November and I was suppose to get a call for confirmation of cancellation which I didn't pick up around the 12 December. So they decided to upgrade the contract and somebody took an iPhone under my name and he/she is using my number. On the 3rd of January I went to the store and they told me to submit an affidavit,photocopy of id and proof of residence which I did and that I'll be contacted within 2 weeks. Telkom has never contacted me up until today and they told me they will block the number but till today the number it's still working. Telkom tried to deduct R2853 on 31st of January and again R2000 on the 15 of February, now I have to pay for bank charges for something I don't know. I've been calling the telkom help line since January and going to their branch offices in Hatfield, showed them proof of my contract cancellation and they always promise that I'll be contacted within 72hours which never happens. Yesterday they told me the same strory of 72hrs again. I will be blacklisted for an Iphone that i don't have because Telkom is refusing to help me. What can i do to clear my name because this thing is busy affecting my credit record.</p>