***** from Telkom using my Personal Details

Hellopeter, my name is Samuel Lucky Nkosi with Identity Number ********** 363080. I have since realized that Telkom decided to issue a Contract to the other Samuel Nkosi who according to the information provided to them, Samuel lives at 28 Goldman St, Roodepoort, 1709, around mid February 2018. This is contrary to my physical address which I have stated under oath which is 1274 Block FF, SOSHANGUVE, 0152. Furthermore, Telkom decided to issue the Contract, with the number ( ********** 162) without following due diligence, for example, Telkom does not have a certified copy of my Identity Document, Telkom does not have a copy of my recent payslip when the Contract was opened and lastly, Telkom does not have proof of my residence although they knew very well that I am residing at 1274 Block FF, SOSHANGUVE 0152 since I did apply for a pre-paid number with them where I was given the number ********** 500 to use. This number ( ********** 500) has since been blocked by Telkom. I submitted my documentations to Telkom, such as the certified copy of my Identity Document and an Affidavit on 26 February 2018 and have been allocated Reference Number ********** 9. Up to so far, Telkom has not come back to me in terms of their investigations and my worry is that they keep on debiting money from my account and this is posing a very serious risk on my part, financially so. Telkom in this case is very wrong for the following reasons; Telkom opened an account without following due processes such as the submission of a certified copy of my Identity Document which its stamp should not be more than three (3) months old, Telkom failed to make sure that the issuing of Contract with the number ********** 162 should have had my recent payslip when the account was opened and lastly, Telkom ignored to investigate when the 28 Goldman St, Roodepoort, 1709 address was used because from their systems internally, my physical address was totally different from the one that was used. For these reasons Hellopeter, can you please intervene so that the matter can be finalized so that I can be able to move on and not always having to worry about unauthorized transactions from Telkom every month end. Looking forward to hearing from you soonest.